Refunds

RodGrid Refund Policy

Last updated: August 4, 2026

This page reproduces the refund and cancellation terms that form part of the RodGrid Terms of Service. The Terms are the governing document; this page exists so the policy can be read on its own.

Payments are processed by Paddle, which acts as the merchant of record for RodGrid. Refunds are issued to your original payment method through Paddle.

1. Plans and Billing

RodGrid offers a free plan and paid products: Pro and Premium (personal diagramming, AI features, and practice — Premium adds sharing and real-time collaboration), and the Engineering Interview Platform (running candidate interviews). They are sold separately and either may be purchased on its own. Plan names, limits, and feature access may change over time.

Paid plans renew automatically for the same period unless canceled before the renewal date; you can cancel at any time from your account. Canceling stops future renewals and your access continues until the end of the period you have already paid for.

AI credits: paid plans include a monthly AI-credit allowance that refreshes at the start of each billing month; unused included credits do not carry over to the next month. New accounts also receive a one-time welcome grant of AI credits, which is not on a monthly schedule and does not refresh. Some plans additionally include a separate monthly practice-credit allowance, which can only be spent on practice and challenge features and does not add to your general AI-credit balance. AI credits you buy separately as one-time packs are not on a monthly schedule and stay on your balance until used, on any plan where a feature is available to you, for as long as your account remains open and RodGrid continues to operate the service. When you run an AI feature, your included monthly allowance is used first, and your welcome grant and purchased credits are drawn on only after it is used up. Unused credits of any kind have no cash value and are forfeited without compensation if your account is closed or terminated, or if RodGrid discontinues the service.

Interviews: the Engineering Interview Platform is sold in interviews, not in AI credits. Your plan includes a number of interviews for each billing period — a monthly plan grants them each month, and an annual plan grants them once for the whole term — and you may buy additional interviews separately, which do not expire. One interview covers running that interview end to end, including its emails, session recording and one AI scorecard; optional AI actions beyond what an interview includes are charged to your AI credits at their normal price.

An interview is reserved when you schedule or send it, which is when it is deducted from your balance. If it is cancelled or its deadline passes and the candidate never accessed it, the interview is returned to the balance it came from — so an interview taken from a monthly allowance that has since ended is not restored, exactly as an unused allowance is not, while an interview you purchased separately is always returned. Once the candidate has accessed it, the interview has been used and is not returned, whether or not you request the scorecard. If a scorecard cannot be produced for technical reasons, you may retry it at no additional charge.

Payments are processed by Paddle (Paddle.com Market Limited), which acts as the merchant of record and reseller for RodGrid subscriptions and add-ons. Paddle handles checkout, billing, invoicing, and any applicable sales tax or VAT. By purchasing, you also agree to Paddle's buyer terms.

RodGrid does not receive or store raw payment card numbers; card data is handled entirely by Paddle.

Refunds: subscriptions are non-refundable, whether billed monthly or annually, and this applies equally to Pro, Premium, the Engineering Interview Platform, Enterprise, and any add-ons. Canceling stops future renewals only — your access continues until the end of the period you have already paid for, after which your account returns to the free plan. One-time AI credit and interview purchases are non-refundable once used; if such a purchase is refunded, any unused credits or interviews from it are forfeited.

Nothing in this section limits any refund right you cannot waive under applicable law (for example, an applicable statutory cooling-off period that you have not waived and where the service has not already been fully provided). Refunds are issued to your original payment method through Paddle.

When you start a paid plan, you may be asked to confirm that you want immediate access to the service and, where permitted by law, to acknowledge that beginning to use the service straight away may limit or waive an applicable statutory cooling-off cancellation right once the service has been provided. We record this acknowledgement, together with its date, as part of your order.

2. Changes to These Terms

These Terms may be updated periodically. When we do, we revise the "Last updated" date and post the updated Terms here.

For minor or non-material updates, continuing to use RodGrid after they take effect constitutes acceptance of the revised Terms.

For material updates, we may notify you (for example, by email or an in-app notice) and ask you to review and accept the updated Terms before continuing to use RodGrid. Until you accept, your access to the service may be limited or suspended. This does not affect your ability to exercise your data-protection rights, including exporting or deleting your data, which you can request at [email protected].

If a material update prevents you from continuing to use a plan you have prepaid and you choose not to accept it, you may cancel and receive a refund of the part of that prepayment you have not yet used, rather than the no-refund rule in "Plans and Billing." This does not apply where access is suspended because you violated these Terms.

"Not yet used" means what is still available to you, not simply how much of the period is left. Where a plan grants a quantity of something — interviews, AI credits, or any other allowance — the refund reflects how much of that quantity remains unused, and where a plan is priced purely for access over time, it reflects the time remaining. If both apply, the refund is calculated on whichever of the two is lower.

In practice this means an annual plan whose allowance you have already spent may have little or nothing left to refund, even early in the term. For example, if you buy an annual interview plan and use every interview it grants in the first month, you have received what you paid for; declining an update at that point ends future renewals but leaves nothing outstanding to return.

Declining an update does not erase what you have already produced. Grids, interview results, scorecards, and recordings created before you declined remain available to you for export or deletion, and separately-purchased items that do not expire — such as AI credit packs and additional interviews — are not cancelled by your decision to decline. If you then close your account, the forfeiture rule in "Plans and Billing" applies as it would to any closure.